Starry Privacy Notice
We believe your personal information belongs to you. And we want to keep it that way.
Starry is committed to protecting your privacy
This Privacy Notice summarizes our commitments to our customers, Site visitors, App users, and others who provide us with information, and then explains in detail how we collect, use, and share the information that we collect, and why we do so.
As an Internet Service Provider, we understand and respect the privacy responsibility that comes with our central role in consumers’ lives. This Privacy Notice explains how we collect, use, share, and store information, including personal information, when you use Starry Internet Service (Service), including any Starry equipment required for use of the Service; when you visit our websites (Sites); or when you use our mobile applications (Apps).
We collect information to support our Service, specifically to market and provide the Service. We are not a big data company or an advertising platform, and we do not collect information that we do not need. We also believe that our customers’ information is theirs, not ours. This is the foundation of our approach to privacy. In everything we describe below, we strive to make sure that your rights to your personal information are protected.
Our commitments
Our customers
When you subscribe to and use the Service, we collect the least amount of personal information necessary to provide the Service to you, to improve the Service, to provide customer care, and to market the Service and other Starry products and services to you.
We do not sell any of the personal information we collect through the Service.
We only share information about you with third parties in the limited circumstances described in this Privacy Notice, and most commonly to provide and market our Service to you, as described in the chart below.
Your web browsing history is your business, not ours. When you use the Service, we collect web browsing information to route your traffic to the Internet; we will not sell your web browsing history for marketing purposes.
We strive to protect your information from unauthorized access, use, and disclosure.
The personal information that we collect is your information. You can ask us for a copy of all of your personal information that we currently hold, and we will provide it to you in a timely fashion in a format that you can share with third parties. If you are not a current subscriber, you can also ask that we delete your personal information.
We will notify you of material changes to this Privacy Notice.
Our app users and site visitors, including those who fill out a form on our site
We collect the least amount of information possible for the limited purposes described in this Privacy Notice, including as necessary to market the Service and other Starry products and services to you, to establish business relationships with you, to understand how the Sites and Apps are used, to improve our Service, and to communicate with you about our Service.
We do not sell the information that we collect through our Sites or Apps.
We only share information about you with third parties in the limited circumstances described in this Privacy Notice, and mostly for digital marketing. We use standard web-based tools that result in information being shared with third parties for advertising purposes, like cookies, beacons, and pixels. We also use third party analytics tools to track the performance of our Sites and our advertising campaigns. These categories of third parties are identified in the chart below.
We strive to protect your information from unauthorized access, use, and disclosure.
The personal information that we collect through forms on our Sites is your information. If you previously submitted information through a form on our Sites, for example to request information about our Service, then you can ask us for a copy of your personal information that we currently hold. In some circumstances, you can also ask that we delete your personal information.
We provide clear notice of material changes to this Privacy Notice.
Information we collect from and about you
When you subscribe to the Service, we collect information that you provide to us directly, including contact information and billing information.
When you subscribe to the Service, we collect information that you provide to us directly, including contact information and billing information. When you subscribe to the Service, we collect contact information from you, including your name, physical address, billing address (if different from service address), telephone number, email address, and the username and password used to establish your account with us. We also collect your credit card number, expiration date, and CVV through our third-party payment processor. We collect this information only with your consent and provide a link to this Privacy Notice at any point at which we collect your information.
We also keep information in our records about your communications with us, such as when you contact Starry customer care or otherwise correspond with us, or if you respond to Starry surveys.
If you subscribe to the Service, we collect technical information about your use of the Service.
We collect certain technical information about your use of the Service for four purposes: 1) to route your traffic to and from the Internet; 2) to ensure quality of service and security, and manage our network; 3) to provide customer care; and 4) to comply with lawful government requests. This information includes:
Your IP Address: we assign you a dynamic IP address to use the Service. An IP address is a necessary identifier for you to access the Internet. In some circumstances, customers may be assigned a shared IP address.
Device Information: we collect the MAC addresses of devices that connect to your Wi-Fi network, which we primarily use to provide customer care.
Speed Test Information: if you run a speed test on your Starry Wi-Fi router (or through the Apps), we collect the results, including the download speed, upload speed, and ping roundtrip time. We also collect this information for network monitoring purposes.
Data Consumption: while we do not impose any limits on the amount of data you can use as a customer, we do keep a record of the amount of data that you use for our own network m